1. Delivery Times

Delivery times are counted from the date your order is dispatched (excluding weekends and public holidays):

• Europe: 7 to 15 working days

These times are estimates and may vary depending on the carrier, busy periods (holidays, sales) or unforeseen events (strikes, weather conditions).

2. Shipping Rates

• Free shipping on all orders from €75.
• Standard shipping: €4.99 for orders under €75.

Shipping costs are displayed and confirmed at checkout before any payment is made.

3. Delivery Zones

We currently deliver to the following countries:

• France (mainland)
• Spain
• Italy
• Germany
• Belgium, Luxembourg, Netherlands
• Portugal, Austria, Switzerland

Don't see your country? Contact us — we review each request on a case-by-case basis.

4. Order Processing

All orders are processed within 1 to 2 working days after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.

You will receive a confirmation email as soon as your order is dispatched, including your tracking number.

Multiple orders

If you place multiple orders on the same day, we will do our best to combine them into a single parcel to reduce shipping costs. This is not guaranteed and depends on the processing status of each order.

5. Order Tracking

Once your parcel is dispatched, you will receive an email with:

• Your tracking number
• The carrier tracking link
• The estimated delivery date

You can also track your order directly from our tracking page.

6. International Shipping

For deliveries outside the European Union, customs duties, taxes and import fees may apply upon arrival in the destination country. These charges are entirely the recipient's responsibility and are not included in the order price.

Twins Moto is not responsible for delays caused by customs procedures. We recommend checking with your local authorities before placing an order.

7. Delivery Issues

Parcel not received

If your parcel has not arrived within the stated timeframe, please:

• Check the tracking status via the link received by email.
• Check with your neighbours or your local post office.
• Contact us if the status shows "delivered" but you have not received anything.

Damaged parcel

If your parcel arrives damaged, refuse the delivery if possible and contact us within 48 hours, attaching photos of the parcel and the damaged items. We will arrange a replacement or a full refund at no extra cost.

Incorrect address

It is your responsibility to provide an accurate delivery address when ordering. If the address is incorrect and the parcel is returned to us, re-delivery charges may apply.

8. Contact Us

For any questions regarding the delivery of your order:

• Via our contact form
• By email: orders@twinsmoto.com

Our team is available Monday to Saturday, 9am to 6pm, and is committed to responding within 24 hours.