1. Data Collected

When you use our site, we may collect the following information:

• Account information: first name, last name, email address, password when creating an account.
• Order information: delivery and billing address, phone number, order details.
• Payment information: your payment data is processed securely by our payment providers (Stripe, PayPal, etc.). We never store full card details.
• Browsing data: IP address, browser type, pages visited, session duration, via cookies and analytics tools.
• Communications: messages sent via our contact form or by email.

2. Use of Data

Your data is used to:

• Process and ship your orders
• Manage your customer account
• Send you order confirmations and shipping updates
• Respond to your customer service requests
• Improve our site and shopping experience
• Send you promotional offers, only if you have consented
• Meet our legal obligations and prevent fraud

3. Data Sharing

We never sell your personal data. We may share it only with:

• Logistics providers: for delivery of your orders (carriers, warehouses).
• Payment providers: for secure transaction processing.
• Shopify: our e-commerce platform hosts and processes your data in accordance with its own privacy policy.
• Analytics tools: Google Analytics or equivalents, in anonymised form.
• Competent authorities: if required by law or in proven fraud cases.

4. Cookies

Our site uses cookies to improve your browsing experience:

• Essential cookies: required for the site to function (cart, session, security).
• Analytics cookies: to understand how visitors use our site.
• Marketing cookies: to personalise ads, only with your consent.

You can configure your browser to refuse cookies or be notified when a cookie is sent. However, some parts of the site may not work properly.

5. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction. Our site uses HTTPS (SSL/TLS) to encrypt all communications between your browser and our servers.

Despite these precautions, no security system is infallible. In the event of a data breach likely to affect you, we will notify you within the applicable legal timeframes.

6. Your Rights

In accordance with applicable data protection regulations, you have the following rights:

• Right of access: obtain a copy of the personal data we hold about you.
• Right of rectification: correct inaccurate or incomplete information.
• Right to erasure: request the deletion of your data, subject to our legal obligations.
• Right to portability: receive your data in a structured, machine-readable format.
• Right to object: object to the processing of your data for marketing purposes.
• Right to withdraw consent: withdraw your consent at any time for processing based on it.

To exercise these rights, contact us at the address given in section 8.

7. Minors

Our site is intended for people aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

8. Contact Us

For any questions regarding this privacy policy or to exercise your rights:

• Via our contact form
• By email: contact@www.twinsmoto.com

We are committed to responding to your request within 30 days.